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Powered by Invision Community. Hope all HAL ships will soon have this. Holland America Line does not discriminate against persons on the basis of disability. Head to B.B. WebOn Alaska cruises roundtrip from Seattle, guests receive a $100 onboard credit per person to put toward shore excursions. An 18% Service Charge is automatically applied to all Beverage Purchases, Bar Retail Items, Specialty Restaurant Cover Charges and all For Purchase A La Carte Menu Items. All values herein are in USD. Religious services may not be able to be held on embarkation/disembarkation day. We just had a not great OBC experience on the Koningsdam It actually was great, buit we were given a lot of bad and conflicting information by Guest Services AND Seattle. Started June 21, 2021, By Conserving water results in less energy spent making water, thus saving fuel. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. And I have been successful with just putting gambling money on room account and then cashing out at casino. They say can't use for casino, but neve Items such as sodas, energy drinks or other non-alcoholic items are not allowed on board in any form. The card can only be settled for the amount of the pre-paid Gift Card. A fare will be considered a Comparison Fare only if its booking consists of details that are identical to those of the original booking (including, but not limited to, the same ship, sail dates, stateroom category and number of guests as the original booking). Rest assured that your passport will be fully secured by our staff. If you choose, continue the journey into the Yukon on your Alaska cruisetour. If you receive a busy signal or message, please hang up quickly and try your call again. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. Plan to be at the airline counter at least two hours before flight time for domestic flights and three hours before flight time for international flights. For detailed information regarding mobility equipment please refer to the GUESTS WITH DISABILITIES section of this document or visit the Accessible Cruising section of our website at hollandamerica.com. Additional information concerning Customs matters will be provided during your cruise. Inform your bank or credit card company that you are traveling abroad to avoid any challenges with using your credit card on the cruise. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. I just finished filling out our documentation for our cruise on the Zuiderdam on Sept 4, and was shocked to find out that HA puts a $420 per person hold on your credit card, and it doesn't matter whether that person has approval to purchase on their card. Visit hollandamerica.com for more information. Be sure to keep your Express Docs on your person or in your carry-on bag so you can access them easily. Guests who wait to check in at the terminal risk being unable to sail even if they arrive at the terminal beforethe vessel leaves. Registering a credit or debit card(s) (Visa, Mastercard, American Express, and Discover) as part of your pre-cruise check-in process activates your keycard. And it cant be redeemed for cash. Restrictions: Airlines, limousines and other transfer vehicles have baggage allowance policies which may limit the amount and/or weight of baggage you may take with you and/or impose baggage charges. We tend to book our shore excursions early before boarding which means we can't use our onboard account to pay for them. Please dial 911 in an emergency. Guests who have not completed the required check-in prior to departure time are subject to denied boarding. Guests are urged to complete the Online Check-in process before leaving home. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Experience the thrill of bidding on great works of art including fine art, animation, and sports memorabilia. Please Note: For those without pre-arrangements we recommend purchasing a transfer onboard before disembarking. Other restrictions and exclusions may apply. There is a space on the tag for you to print the following information; Name, Stateroom Number, and Sailing Date. 1. Choose from a wedding on board one of our ships or at a land destination. Keep it with you at all times and if possible, leave all medication in its original container, and carry a list of the prescription names, dosage amounts and times taken for all medications. It is obviously available in Seattle, but not available on the ships. Upgrades are available once on board for a single day, the remaining duration of the voyage or adding more devices. 19952023, The Independent Traveler, Inc. Enjoy warm sunshine, shimmering seascapes and vibrant cities. Simply register through Holland America Line Navigator, select Paid Internet and choose between a Voyage and a Daily plan. While every effort is made to assist guests, we are unable to provide crew members who can spend all or most of their time working witha single guest in order to address ongoing special needs. Holland America Line also offers a variety of gift packages for guests celebrating a birthday, anniversary, honeymoon or other special event. Or let it continue, as you disembark from the ship and journey inland. (called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Save my name, email, and website in this browser for the next time I comment. Customs pays particularattention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. WebResident's Offer: Up to $200 discount plus up to $100 Onboard Credit with Holland America For a limited time, residents of Arizona, California, Florida and Nevada can save big on Holland America Line! Have the post office hold your mail. Fares are applicable on select 2023 and 2024 departures, excluding Grand Voyages and any voyage lasting 3 days or less. Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. I never knew this. Crew Appreciation and Service Charge Policy. january 1 2023 sydney australia to shanghai china, dirty nastyffm, how much does it cost to take a holland america shutltle from, how much does it cost to take a holland america shuttle from fort lauderdale airport to ship, santiago, chile to buenos aires cruise in, food menu for the main dining room on a caribbean cruise. The Elite Beverage Package includes wine, beer, spirits, cocktails, non-alcoholic beverages, sodas, bottled water (sparkling or still, 400ml or less) and coffee. The provider simply wants to make sure you have enough available credit to cover your reserved charges, which, in this case, would be the 'average' daily on board charge per person. No, the cash deposit is the same as the credit card deposit. Mobility Equipment: The safety of our guests and crew is our number one priority. Choose traditional pre-set seating and dining times or a flexible open schedule the choice is yours to make prior to departure for your cruise. The reduced deposit applies to sailings of 3 days or longer. Make your wedding dreams a reality. No. . For specific arrival instructions applicable to your itinerary, please consult your Travel Documents. Washing hands frequently with soap and water will greatly reduce the risk of contracting illness and infections while traveling. Crew Appreciation: Receive prepaid stateroom gratuities on board. At some point in your travels you may experience an emergency. Please note that each program features age specific activities and events and children are required to participate in the program designed for their age. attention to cameras (including special lenses and video equipment), binoculars, radios, laptop computers, foreign-made watches and other similar appliances. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. Should you need to cancel your reservation, your reduced deposit will be applicable to another Holland America Line cruise within the next four years. Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. Every charge against your room bill, including the hotel service, can have your OBC used on it. The only exception is cash for gambling. Note that while a passport for a Green Card holder is not required to return to the U.S., your destination country requirements may be different. I don't have a problem with a reasonable hold, but I think that $420 per person (even minors and infants) is overkill. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. :-) The HAL customer service rep went over the rules, she said that we would not be able to apply the OBC towards the gratuitiesbut confided that she knew some were able to but on others that usage was denied. Environmental Officers: Stationed on board every ship to provide environmental training and oversee shipboard compliance with environmental requirements. Offer applies to 1st/2nd guests in a stateroom only. OP-we had a lot of OBC on one of our recent HAL cruises and didnt think wed spend it all. We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information. We ask that you take the same simple efforts to conserve water and energy as you would at home, and that you refrain from introducing foreign objects or liquids to the toilets. Complimentary In-Room Dining is available 24 hours a day. Upon arrival at the pier, you will need to present your Boarding Pass, have your passport and applicable visas verified and your picturetaken if you have not uploaded a photo on Navigator. We have gone to great lengths to remove hazardous chemicals from our operations including dry cleaning, medical and photographic chemicals, and cleaning supplies. In order to Travel Well, international travelers should contact their physicians, local health departments, or a travel medicine clinic at least six to eight weeks before departure to receive current health information on the countries they plan to visit, to obtain vaccinations and preventative medications as indicated, and to address any other special needs. Plastic water bottles are not allowed. Jeans, shorts and T-shirts are only allowed in the casual dining restaurants. Please print out Express Docs including Boarding Pass prior to your sail date. Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. Place them in a carry-on bag or keep them with you so you can access them easily. Classic Pre-Set Dining: The traditional pre-set dining times are5:45pm and 8:00pm in the Dining Room. Kids: Painting Picassos, parachute playtime, songs and stories along with theme parties Cosmic Cruisers, Dino-Mite Night and Ships Ahoy Pirate Treasure Hunt Adventure keep our junior cruisers ages 3 - 6 years entertained. Please Note:For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Embarkation/Disembarkation Wheelchair Assistance: Guests requiring assistance with embarkation and disembarkation procedures on board do not need to request this assistance in advance; however, due to high demand in some ports, there can be a wait for assistance. ), and spa treatments. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, C858B0A9-6769-424D-B129-59363EDAC023.jpeg, B5073042-BF8A-4EEC-BD19-0938D8732763.jpeg. We have some from HAL; some from TA and also our CCL stocks. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. Your stateroom keycard will be delivered to your stateroom. I didn't think a thing of it; it's like a mini insurance policy for the company placing the hold against the possibility that you won't pay the bill at the end or be good for the money. Do Not Sell or Share My Personal Information. And just got of the phone with HAL to verify that all amounts are showing. suits you. Dining venues vary by ship. Casual dining is available in the Lido Market every night. This includes payment of all costs related to arrangements to obtain entry to the countries you visit. Electronic cigarettes are not permitted in staterooms or in other public areas of the ship other than designated smoking areas. This could result in legal proceedings. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. The pooled funds are distributed throughout the year in the form of compensation, including bonuses, to crewmembers fleetwide who interact directly with guests and/or behind the scenes throughout every cruise, including those in the Bar, Dining, Entertainment, Housekeeping, Guest Services, Galley and Onboard Revenue areas. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. I prepaid a drink package and soda cards and 2 excursions. When users phones pick the shipboard signal, their phone will usually display cellularatsea, Ship Roam or 901-18. Am I right that this doesn't save you any money, just means you don't have to sign every time? Infants must be at least 6 months of age at the time of embarkation in orderto sail. The first way would be is that the deposit would be paid for him (as well as for my husband and me), BUT when we get on the ship, tell them to turn off his card. Please Note: To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. Advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. Zealand, these policies and the legal drinking age apply to guests 18 years or over. It is also a good idea to bring your prescription for eye glasses or contacts. SEATTLE, Oct. 6, 2021 /PRNewswire/ -- Holland America Line is honoring members of the U.S. military with a special offer that adds $100 Onboard Spending Money to any cruise booking that departs from San Diego, California, though Dec. 31, 2021. When you buy cocktails, bottled water, sodas, anything from any bar, a 15% gratuity is automatically added on. Please note that this is a U.S. government regulation over which Holland America Line has no control. Follow in the wake of great adventurers in a colorful new world. The statusof your seating request will be listed on your Cruise Contract. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. If you become ill or injured during the voyage and your diagnostic and/or care requirements exceed the capabilities of the Medical Center, you will be transferred to medical facilities ashore. To learn more and apply for the Holland America Line Rewards Visa Card,please visit hollandamericavisa.com. PASSPORT REQUIREMENT WHEN MINORS TRAVEL WITH ONE ADULT ON VOYAGES GOVERNED BY U.S. WESTERNHEMISPHERE TRAVEL INITIATIVE (WHTI) (includes travel within BERMUDA, CANADA, CARIBBEAN, MEXICO, UNITED STATES). Not so much for currency conversion but because it is a done deal. Our dedicated section on the CIBTvisas website can be found at www.cibtvisas.com/hollandamericaline. No additional deposits will be due until final payment. Intimate dining featuring Double R Ranch Beef and fresh seafood. If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. This requirement does not apply to U.S. or Canadian citizens. This will help prevent delays in obtaining pre Taxes, Fees & Port Expenses are additional amounts to fares listed. Holland America Line representatives are available 24 hours a day, 7 days a week and 365 days a year to assist you in any way they can, including assistance with travel delays and contacting loved ones. By Electrical Appliances:**All staterooms are equipped with standard 110 AC and 220 AC outlets. Even through two hurricanes. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. We appreciate the relationship you have with your travel advisor and want to assure you they will be credited for bookings made onboard, just let us know. Other consumables of concern may include ice madefrom local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. Please verify the spelling of your full name and date of birth to make sure it matches the identification document that you will be presenting at the airport, for example your passport or driver's license. For 21+ day voyages (excluding Grand If this were the only credit card we had AND if we needed to have those funds available for spending while traveling to the pier or while on the cruise, then that would be a problem (I am so thankful my in-laws paid for ours for us; we just have to reimburse them for any expenses after the cruise is over). Also Canadian residents need to declare if you take out or bring into the country more than CAD10,000. I'm not sure why this "issue" crops up every other week, and people go berserk. Limited time offer, Savings for Onboard Bookings Only. Please verify your documentation requirements prior to sailing, but we highly recommend Green Card holders travel with their passport as an extra precaution. will be reduced by the amount of your OBC when they charge your credit card at the end of the cruise. Please keep this available for check-in. We welcome you to learn more about our commitment to protecting the environment by reviewing our sustainability report at www.hollandamerica.com. Scooters and other mobility equipment stored in hallways or elevator lobbies are a safety hazard and will be removed immediately. I don't have a problem with a hold for prepaid tips. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. You will be responsible for all costs you incur to join the vessel at the next port. Countries participating in the VWP are: Andorra, Austria, Australia, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, SanMarino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom. Please see the following important information about your luggage tags. Let the vacation begin the moment you arrive in a new country. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. If you do not want to use a credit or debit card, the ship will collect a cash deposit from you at time of boarding in the same pre-authorization amount. *This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. Travelers checks may be cashed at Guest Services. For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Department. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! Cash is not accepted for individual transactions, e.g. An Alaska cruisetour is our award-winning cruise through Alaska's Inside Passage paired with a scenic train ride into Interior Alaska, plus up to 3 nights at McKinley Chalet Resort, our immersive lodge at the gates of Denali National Park. She did not know until I - the worry wort of the family - spent countless hours up late at night researching (much like tonight ;) ) and reading the HAL website. (If you choose to take advantage of Holland Americas cruise Cancellation Protection this payment will be due prior to the cancellation period.) While some credits are designated for certain activities (e.g., shore excursions), others give you the opportunity to spend it in multiple ways. I have a $25 OBC per pax. What can I use it for beside food? Souvenirs can? Tips? If you have questions about visa requirements, call CIBTvisas at 1-866-935-8472. It goes toward expenses incurred on board. Onboard credit is a popular booking bonus, offered during a cruise sale instead of (or in conjunction with) price drops, reduced deposits and other free perks. For additional information regarding prohibited items please visit the Frequently Asked Questions section of hollandamerica.com. A passport is still the preferred document. The Collections of Holland America Line represent tours of a particular focus, available only in select ports. From outside the U.S. access 1-321- 837-6106. Safety: For 140 years, the safety and security of our guests has been our highest priority. ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc. For further information on our relationship with airlines, please refer to your Cruise Contract. In todays era of heightened security, Holland America Line has implemented a no visitor policy. Hi! These "checks" clear your account on a daily basis and are deducted from the initial balance in the order they are charged. These will be used first and are not refundable. By Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, Mexico and the Panama Canal. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Holland America Line assumes no responsibility for the items listed above. Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. Be certain to bring along a record of all your vaccinations. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Therefore, you can shop with confidence knowing these merchants are committed to stand behind your purchases. You may select to print as many as you need for your vacation. WebOnboard Credit Kicker through this offer is available in the following amounts: US$100 per person (US$200 per stateroom) for guests booked on a 6- to 9-day cruise; US$150 per person (US$300 per stateroom) for guests booked on an Alaska cruisetour or 10- to 20-day cruise; US$200 per person (US$400 per stateroom) for guests booked on a 21+ day Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. But if you purchase something in advance of your cruise, it will be paid for at the time of booking. Holland America Cruises is currently running a special cruise deal that offers free balcony upgrades and bonus onboard credits of up to $400. The rate is US$16.00 per minute and billing begins at the time specified. I know because I checked. If you reside in the UK please visit. You may wish to sunbathe, swim or simply find a quiet spot and do nothing at all. Do Not Sell or Share My Personal Information. You can also use your OBC for laundry service, Bingo, bar events (classes, wine tasting, bar crawls), cooking class (someone just posted that they cost $65! If you cannot prove that you owned an item prior to departure, Customs officials may charge you duty to bring it back into your country.