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Because youre not carrying or managing any inventory and theres no upfront cost, theres little risk to setting this all up. This way, the supplier wont include any invoices or promotions in the package being sent to your customer. This means youll have to handle returns and refunds in one of a few ways. Dont just disappear after a customer makes a purchase. In their eyes, youre the one selling the product, and theyre buying it from your online store, so youre responsible for the return policy. Start a free trial and enjoy 3 months of Shopify for $1/month on select plans. As soon as the item is returned to your supplier, they will refund you the money. The dropshipping return and refund policy should be written in plain words, include every necessary point, and cover every imaginable scenario. However, your customers probably dont know that youre dropshipping items, and they dont know who your supplier is. The goal of Do Dropshipping is to put these gurus out of business by giving everyone access to the resources that they need to start their own dropshipping business today. Whether you're creating a new shipping policy from scratch or updating your existing policy to curb customer support inquiries, we've put together this resource to help you cover and communicate the right detailswith a template to get you started along with examples you can borrow ideas from. When buyers have a wholesome experience at your store, many will become brand ambassadors who recommend your store to others or leave good reviews that attract more customers and buyers. Or, perhaps youll let the customer keep the product and offer them a refund as well? Alternatively, you can do some research and check out other Shopify stores to see how they are dealing with returns. Unsure if youre capable of selling a certain product? [WEBSITENAME] will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item. And fulfill your orders to your customers in the most prompt way? Do you offer free returns (you cover the shipping)? How to Get Fewer Customers to Request a Return? Want to get the manufacturers best price from China? If youre working exclusively with one supplier, and you dont mind website visitors seeing it, you could place the return address on the return policy page itself. An extra tip is to add your shipping policy to Shopifys Legal section. Theres no upfront cost or fee, so you can test out products without a big financial commitment. It is ideal for: Managing a dropshipping store. Type above and press Enter to search. Fast shipping can help every business, but unforeseen delays or in-house issues can sometimes occur. 6. Press Esc to cancel. Dropshipping chrome extensions, Your email address will not be published. This can be done by being transparent with them in regard to your shipping practices. Never skip adding these default pages to your dropshipping store. Step 3 Well inform you once the product arrives back and offer you a full refund, a replacement product, or store credit; If you have a Shopify store, youre in luck! Make sure to clearly state any additional costs that might be associated with certain options. Even though all your instincts scream that thats a bad idea, its the best way to avoid return requests and refunds. Not all dropshipping stores have them, so adding them will make your store look more trustworthy, and there are more advantages to it! There are many reasons why a customer can request a return. And this is something that you have to read to match yours accordingly. Integrate a customer support option after every step in case the client gets stuck. Why do you need to include a shipping policy when dropshipping? So, to not miss out on any sales, you should make a separate page for Returns and Refunds, as Spigen does here: But, to make your conditions extra clear and more easily findable to your customers, you should display the most important part of your return and refund policy in your shipping policy as well. Please allow [NUMBER] to [NUMBER] hours for the tracking information to update. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund. While AliExpress may position itself as an online retailer, most sellers on AliExpress understand that a large number of their customers are resellers and are much more interested in dropshipping. Now that you know what to include in a shipping policy, heres a template that you can use to create your own shipping policy. Here are a few things I look for when selecting a product on AliExpress to dropship: Once you set up your Shopify store and have a product category and supplier in mind, its time to start adding products. AliExpress Dropshipping Business plugin for WooCommerce allows you to easily import any AliExpress products directly into your WooCommerce store and ship them directly to your customers - in only a few clicks. Doing that might increase your sales, but it will also increase your return rate. However, many dropshipping stores stay competitive by offering a 30, 60, or even a 90-day warranty. The return shipping costs will be paid by the customer. Summarize your return and refund policy in your shipping policy to make it easier for your customers to decide if they wish to shop with you or not. However, informing your customers upfront can make them aware of this before deciding to purchase. It's as simple as listing a product for sale on your website and sending an email to your supplier to ship the item on your behalf whenever you get an order. If you provide multiple shipping options, provide a chart that lists out all of those options. If the return delivery costs more than the product itself, its not worth having it returned. And, instead of being secretive and pushing the policy page in the depths of your footer, we recommend being transparent about it. If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible. It should communicate if any lockdown restrictions delay shipping or if you need to follow special procedures like contactless delivery. If you see yourself frequently ordering from the same seller, its a good idea to ask them for their Skype username to develop a business relationship. By entering your email, you agree to receive marketing emails from Shopify. . Is Drafting a Return Policy the Obligation of the Dropshipper or the Supplier? But we've yet to mention how powerful your return policy can be for increasing the number of sales you receive. You can easily create a new page for it through your eCommerce platform and reference it in your website footer like this: You may also want to remind your customers to have a look at it before placing an order by including a link to it on your product pages. Starting AliExpress Dropshipping with our free Google Chrome Extension. This dropshipping return and refund policy should be an essential page of any dropshipping or eCommerce store since it creates trust and adds a layer of safety for your customers. Thus, while below are some of the core things you should include in your shipping policy, only you can decide which shipping information is important enough to your customers and store to warrant being in your shipping policy: The time it takes to process and package an order for shipment determines how fast it gets to the customer. This is by far the easiest way to contact AliExpress dropshipping supplier use my template and make changes as you see fit. Another mistake we often see dropshippers make is forgetting all about customer service after a sale is closed. While adding products to your Dropshipping store, here are the things you need to keep in mind-. So, always ask if thats a possibility. Keep on reading, and I will show you every bit of information you need to stripe making a shipping policy off of your dropshipping stores to-do list (Including an awesome Do Dropshipping Shipping Policy Template)! Dropship Products with your own Branding with fast shipping Why Consider Drop shipping with AliExpress Dropshipping with AliExpress allows your shop to earn profit by selling low priced items compared to other online shopping channels. For example, you could give a disclaimer stating your reservations on shipping products to a post office. Items are so cheap on AliExpress because all merchants selling on AliExpress source merchandise from Chinese manufacturers. The shipping costs may vary depending on which one of your suppliers is fulfilling the order. Competitor marketplaces like Doba and Worldwide Brands charge monthly fees to access their suppliers. Kindly account for these charges as you place your order.. FREE Shopify Dropshipping Course . On this page, paste our Do Dropshipping Shipping Policy Template (you can find it in this article), and configure it to match it with your dropshipping store! In this article, I will explain what a shipping policy is, why it is essential for your dropshipping store, and give you a dropshipping shipping policy template so that you can easily create one yourself! In fact, it can cost you much more than simply letting a customer keep a defective product and offer a refund or replacement. If your customer is simply not happy with the product, its usually a matter of expectationswhat they received wasnt what they expected. You may be under the impression that a shipping policy is not required as the online store does not actually ship out the items themselves. But truthfully, its not any more complicated than what I described above. DSers will even let you know when a supplier on AliExpress has changed their price or run out of stock and suggest other dropshipping suppliers. You can use the AliExpress Buyer Protection if the item doesnt arrive within the deadline, comes damaged, or is different than described. If youre lucky enough to find a supplier that accepts free returns from your customers countries, keep them, and youre good to go! Your email address will not be published. Buy Any 2 Dropship Stores. By doing this, your visitors will be able to find your shipping policy. Exactly what I was looking for. This way, whenever you get an order, it will be easier for you to find the supplier on AliExpress, as well as keep track of price changes. When you receive an order, purchase the item on AliExpress and enter your customers name and shipping address. You should aim to make your potential customers decisional process easier and encourage them to buy from your website rather than from a competitors. Aesthentials have the perfect shipping policy. 1.4. Ive found most of the suppliers on AliExpress use WeChat or WhatsApp. Sex Toys Feather Whip Flirt toys Sexy Whip Policy Knout Novelty Toy for Couple Sex Fun Game BDSM Adult Games Sex Products Tickl. It comes with a 7-day free trial and then a $19/month payment plan. Shopify has a refund policy generator that you can use for free to create your dropshipping return and refund policy. As discussed above, the customer who visits your website generally doesnt know that you use a supplier to fulfill your orders, which means that your shipping policy will look like any other online store. For such items, we cater for the shipping cost and offer a full refund if a customer doesnt want a replacement. As a professional Chinese dropshipping supplier, we offer you a one-stop dropshipping solution. 57.41 $ 3.07 $. When the order arrives, AliExpress will send you an email asking for confirmation that the order was received. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. Increasingly popular in the eCommerce space, dropshipping businesses come with their own set of particularities and challenges. In this example, I chose running shoes as my store niche. Start your free trial, then enjoy 3 months of Shopify for $1/month when you sign up for a monthly Basic or Starter plan. But dont worry, if youre a beginner it isnt strictly necessary. And finally, youll have the return shipping costs to think of who pays the return shipping? Dropshipping with AliExpress - Pros and cons Pros: Cons: How to start dropshipping with AliExpress 1. I will do my best to reply to them as soon as possible. Dropshipping with AliExpress is also pretty easy. As weve mentioned before, AliExpress offers a free return up to 15 days from arrival for products that arent opened or damaged in any way. To avoid this as much as possible, you could have a size chart to help your customers find the right fit. Make sure to give your customer a realistic delivery time, so they will know what to expect. Its important to make buyers aware of issues that might affect order processing and shipment. Native Upsell has a recurring fee of $14.90 per month. #: Use tables and other formatting options to underpin important information, like shipping prices and timelines. Flat rate shipping is usually more attractive for online shoppers than costs that are calculated at checkout and can come as a surprise. Pick A Selling Platform. There are several essential questions to ask your suppliers before writing your dropshipping return policy: By asking these questions in advance, before drafting your own return policy, youll learn your suppliers return policies and be able to match them to yours. However, it is still a crucial step in setting up your dropshipping business. What Dropshipping Products Have the Highest Return Rates? Remember that, ideally, you want customer loyalty and repeat sales. Expedited shipping (2-4 business days): $25. Now its just a matter of waiting for your customers to receive their order. Many AliExpress suppliers dont offer returns. Unfortunately, dropshippers often leave the customers to pay for their returns. It will buy the product from AliExpress for you and insert your customers details. What your shipping policy should include How does it work? Hey! An address change is something that a typical online business could potentially handle, but when you are dealing with a third-party, communication can sometimes take time and your supplier may not be willing to go the extra length, as their role is limited to fulfillment and does not involve offering customer service. If you do, you will have to confirm with your suppliers that the carriers that they use can ship worldwide and determine if some countries are excluded. Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS], 5. This way, people from those countries wont be able to place an order with you. Dont be scared to use it; its free! Furthermore, will you be accepting returns on items on sale? Inform your buyers how long shipping will take locally and the options available. Once youre sure your draft covers everything a buyer would want to know about your shipping practices and policies, update the policy on your store. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. 2. For example: Standard shipping (5-7 business days): Free. On the subject of a dropshipping return policy, accepting returns shouldnt even be a question but a given. Step 4: Review and Save Your Policies. Theres no science to it, but so far its helped me select reliable sellers. Link back to the main post on this here for more clarification. This article is over a year old and it was one of the most helpful articles I have come across regarding shipping policies! To shorten the refund waiting time for their customers, youll often have to pay them back upfront before getting the funds back from the supplier. My only question is, will it be yours? Your customers need to know this before they place an order, as most people are used to the extra-fast shipping times of Amazon and the likes. Answer a few questions to generate a shipping policy for your: Online Store Ecommerce Website SaaS Once a shipment is ready and sent out, you will receive an email with your order specifications and a tracking number. Dropshipping Policy Examples and Template, Writing a Shipping Policy for Your Dropshipping Website. #: Acknowledge local, international, and domestic customers. For international shoppers, you can include the additional charges they would face, such as import taxes. So, let your customers see all those happy customers and reap the benefits of user-generated content. What are the benefits of dropshipping on AliExpress? At this point, ensure that your buyers know this time does not account for the shipping duration mentioned at check out. Then, just copy and paste your shipping policy in the designated section. Do you want to create your own online store? 3. If its indeed lost, you should state that your customer can get a free replacement or a refund. Buy Any 3 Dropship Stores Shopify Theme Shipping Policy Template Samples. Modalyst makes it easier. So, here are all the pros and cons of accepting free returns: As a marketplace with different sellers, AliExpress has one general Free Returns program where you can return an item within 15 days for free if its unpacked and undamaged. The above is true for most AliExpress suppliers, but most dropshipping suppliers won't cover return costs for defective items because in their minds, they didn't manufacture the products, so they aren't liable for defects. Naturally, the most significant problem here is the loss of profits and the inability to plan your income in advance. The link provided here redirects you to our main page for additional information on this policy (add a link), In case of any additional queries, please get in touch with us at (provide an email address they can reach you through). So, thats something to keep in mind if youre dropshipping with no money. What if there are multiple items to be returned? Try Shopify for free, and explore all the tools and services you need to start, run, and grow your business. You could even offer them same-day deliveries while stating the costs involved. The product that came doesnt match the description; The buyer was promised a genuine but received a fake product; Room 709, Building No.1, Xitouchuangzhi Center, Xihu District, Hangzhou, Zhejiang, China. You should also indicate that those are at the sole responsibility of the customer, as it can be hard for a business to calculate or estimate those costs, which can be significant depending on the destination country. If your fulfillment center is based in the US, you might opt for a free domestic shipping option, and a paid international shipping option. Unlike other marketplaces like Amazon and eBay, AliExpress has a unique infrastructure, ideal for the dropshipping order fullfillment method. Ask your suppliers how long it typically takes for them to fulfill and pack orders, as the handling time can differ greatly from a wholesaler to another. Most people think of a shipping policy as legal protection, but we actually view it as a sales tool. For the final step, head over to Online Store -> Navigation, to add your new shipping policy to your footer menu and/or other menus! If you are dropshipping with AliExpress, you should be prepared for delivery times of up to 30 days! Simply navigate to Online Store -> Pages, and click on Add Page. Hiding shipping costs from the buyer until the end can negatively affect the shopping experience. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. Both will revert the order status, but if you choose the manual refund option, you have to do the refund process by yourself or through your payment gateway dashboard. This helps customers decide whether to proceed with a purchase. Clothing is definitely the number one niche with the highest return rate 25%, while shoes have a 15% return rate. This is especially important in the case of dropshipping businesses as there are usually a lot of websites selling the same products as you. This number helps you track your product throughout the shipping process. You can always lower the shipping cost or find a way around it perhaps bundling it into the product price. When you receive an order, you pay for that product at wholesale prices. If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. AliDropship is a solution for entrepreneurs that want to start a dropshipping business. The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user. As for domestic shipping, clearly state the areas covered by your existing shipping methods to ensure local customers know what to expect. She spent the last 8 years improving her skills and loves taking on new challenges. Dropshipping is a fulfillment method. Your shipping policy should be easily accessible and easy to understand. Store Settings Aliexpress CN Lister. This excludes all weekends and any major holidays. 1. Whatever you choose, ensure you synchronize with your suppliers return policy. What Is a Dropshipping Return Policy? Will you accept a return if the package is opened? Start your own dropshipping business without paying for a course. Customers can send back orders for untampered-with products within 7 days of delivery. This step is important to cover in detail because its not as simple as taking the images and description of an AliExpress listing and placing it on your website. Step 3: Create Your Legal Policies. Order urgencies differ from buyer to buyer, and if your store offers different shipping options, state that on the policy and include any additional cost related to each shipping option. So, go ahead and tell your customers all about your shipping options! Shipping Methods, Costs, and Delivery Times. #: It motivates customers to complete their orders. The technical storage or access that is used exclusively for anonymous statistical purposes. #: Shipping costs, rates, options, and durations. Here are some of the main ones: One of the most common reasons an online store has a high rate of returns is that the customers receive a different product than what they expected usually, in a negative connotation. When theres an issue with an order a customer placed on your store, its usually because the order never arrived or your customer is not happy with their purchase. That can be a common concern, especially for dropshippers who sell clothing or jewelry. Most of the time, you can advise them to contact you if they feel that their package has gone missing. The vast majority of dropshipping businesses accept returns and offer refunds since it would be morally and often legally wrong not to do so. AliExpress Sellers (Suppliers) offer shipping to over 200 countries; At this point, if you're not offering free shipping on your dropshipping site, you've already lost out to the competition. Start youronline businesstoday. WooCommerce will let you choose between an automatic refund or a manual one. Your best bet is to have a Covid-19 shipping policy in place. Many sellers on AliExpress have existing product photos you can use on your store, and basic product descriptions are provided as well. The second most significant reason for having a high return rate is if the product isnt a good fit or is the wrong size. AliDropship - Instant access to 50,000+ products that are bestsellers on AliExpress. Save my name, email, and website in this browser for the next time I comment. Again, since you are not in charge of fulfilling, packaging, and shipping your orders, you may wish to indicate that delays can happen and that your timeframes are estimates only. So, if you dropship with Shopify, please draft and set up your return and refund policy page.